Marriott International

The Career Innovation Zone online career resource was first introduced to Marriott International in May of 2008, across 67 countries worldwide. The modular resource provides interactive ‘coaching’ help for employees to assess their skills, identify goals to assist them in making well informed career decisions, and managing their performance.

After its launch, employee visits to the site doubled and visitor time spent on the site increased to an average of 25 minutes per session, equating to more than 2,100 hours of cost effective development time per year. Now Marriott has been working with other leading employers to shape the next-generation Ci Zone platform, and has added new tools and resources that support their mentoring programmes in hotels around the world.

“Career development is a priority, and a shared responsibility between our organization and our employees. Our goal is to properly equip our employees and managers with the skills they require to have engaging career discussions. What we particularly like about the Career Innovation solution is that it is extremely user-friendly, and has a wide variety of tools. Their approach is not linear – employees have the freedom to come and go as they please. It has been very well received. Implementing the Career Innovation Zone supports one of Marriott’s main business objectives internationally – developing and investing in local talent. Our rapid growth around the world requires the best possible development and retention of good people to support our hotels.” Andrew Newmark, Vice President – Career Development & Human Capital Planning – Asia Pacific, Marriott International.

An employee responds: “the Ci Zone is just great! I am at the beginning of my career – and this is very helpful to organize my priorities and help me to be an even better professional. Thank you, I will be consulting this resource often”. This contributes to Marriott’s reputation as a great employer, as another comments: “Of all the organizations I have worked with, it’s only in Marriott that I encountered the Career Innovation Zone… This just shows how Marriott care for their associates.”