Helping create tomorrow's agile and purposeful workplaces, through innovative technology and practice.

The dark side of transparency

Agile approaches to design lead to greater transparency, including in learning design. But transparency across the board may not be such a great idea as it can stifle creativity; lead to lower levels of trust; and lead to frustratingly longer decision-making cycles.

However, businesses with an authentic climate – where employees can be transparent about their emotions – tend to enjoy greater customer satisfaction compared to companies with display climates – where employees put on an act, such as airline staff who have to smile.

Read more about expressing true feelings.

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