Not all good conversations are slow or face-to-face. Social media create a new dynamic and organisations are increasingly using them for customer communities and with employees. McKinsey predicts a 25% productivity gain from everyday benefits such as reduced email. These developments raise concern about privacy, copyright, democracy and Gen Y, as debated by Don Tapscott […]
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According to a recent report, uptake of social media in organisations is growing especially in customer engagement and external idea scanning. However, depressingly few are willing to consider radical change in the way people are rewarded, or leaders chosen. More positively, interest in ‘gamification’ for learning is strong, and social media are being used to […]
Thanks to input from well-known employers in India, Europe and the US we are discussing plans for a new ‘Innovation Academy’, in collaboration with MLab. This will equip HR and business leaders to solve business challenges by challenging the beliefs and assumptions underpinning six fundamental activities: 1. Strategic Planning 2. Agile Work Design 3. Real-time […]
Micro-blogging tools like Yammer are being used to reduce email overload, share knowledge and accelerate learning. Still sceptical? Here are 40 case studies and three benefits. Even more significant are feedback tools like Rypple. To find out more, log in to read McKinsey’s analysis
The past 15 years has seen an explosion of technology to automate work processes including communication (VOIP, telepresence) and management (e.g. online appraisal). The result has been an increase in speed and a decrease in costs. But “garbage in, garbage out” still applies. Technology itself will not provide the next productivity leap. For that, we […]