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The Conversation Gap


Most employers struggle with performance management. Most managers and employees dislike traditional appraisals. Is there an alternative approach?

In 2004 the Ci Group started developing a different way to improve performance and engagement. The approach has now been distilled as an Inspiring Performance Programme of diagnostics, models and leadership tools. They focus on the quality of 1-1 conversations as a way to achieve better business results.

The Conversation Gap report documents the findings from the foundational Ci research in 2004. The research established the link between better conversations and business essentials like trust, engagement and employee retention. It is based on responses from 700 high performers across several leading companies, and reveals that on average 4 out of every 10 people have an issue they want to raise but feel unable to: We have called this the Conversation Gap.

This concise, highly visual report is aimed at business leaders and team members, and provides both research evidence and practical hints & tips to help close the conversation gap and boost performance.

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