Adapting by Design: Building the organisational muscle for constant change

The context

Organisations across every sector are investing heavily in AI, automation and new digital platforms — while redesigning how work gets done.

But many are encountering the same challenge:

Technology is advancing faster than people can adapt.

Operating models are iterating.But few organisations have developed the capabilities and conditions to recognise measurable value.

The result is a widening AI reality gap between what organisations intend to become, and what they’re actually building.

The underlying challenge

At the heart of this is a structural misalignment.

Most organisations are progressing three critical agendas in parallel:

• Operations redesigning workflows and how work gets done
• Technology deploying new capability and AI tools
• HR building skills, engagement and behaviour change

Each is necessary. But when they move at different speeds, organisations experience:

• Under-utilised technology
• Slow adoption of new ways of working
• Uncertainty around evolving roles
• Friction between teams and priorities

Closing this gap requires intentional alignment across all three.

What this session will explore

In this joint session, The Career Innovation Company and Public Digital will explore how organisations can design for continuous adaptation – aligning operating models with workforce capability.

We will cover:

• What truly adaptable organisations do differently in practice
• The barriers that most commonly slow transformation (silos, misaligned goals, lack of psychological safety)
• Why human adaptation is often the limiting factor in change
• How to build a workforce capable of adapting repeatedly as work evolves
• Evidence from large-scale programmes that successfully shift behaviour and internal mobility

And critically:

How real change happens when new ways of working are built into the work itself  – and people are supported to act differently, at scale

Why attend

If your organisation is investing in AI or redesigning how work gets done, this session will help you:

• Understand why transformation efforts stall
• Align people, technology and operations more effectively
• Build the workforce capability needed for constant change

Who should attend

This session is designed for leaders across:

• HR, Talent and Learning
• Operations and Transformation
• Digital and Technology

Because this is not a challenge owned by any single function we encourage you to attend with colleagues from across these areas to get the most value from the discussion.  Register now for an insight rich session on how to align people, operations and technology to unlock AI-era productivity

Facilitators

This is a joint session between The Career Innovation Company and Public Digital .

Jon Matthews – CEO, The Career Innovation Company

Jon leads The Career Innovation Company with a focus on helping large employers unlock opportunity for everyone through careers. With three decades’ experience spanning consulting, learning and product innovation, he partners with senior HR leaders to embed scalable solutions that boost engagement, mobility and productivity. Jon has been at the forefront of shaping how careers can transform organisations, convening HR leaders globally to share practice and impact.

Rosemary McLean – Director, The Career Innovation Company

Rosemary is a Chartered Occupational Psychologist and Registered Career Practitioner with over 30 years’ experience. She has supported global businesses to develop compelling career propositions and embed impactful solutions, including ‘Be Bold in Your Career’, which has a proven track record in boosting internal career mobility. A Fellow of the CIPD, CDI and NICEC, she is widely recognised as a thought leader in creating positive career partnerships that drive both performance and satisfaction.

Linda Essen-Möller, Senior Director, Public Digital

Linda has over 15 years’ consulting experience across public and private sectors in the UK and globally, and 20 years in digital delivery. She delivers large-scale transformation programs and leads multidisciplinary teams to implement human-centered solutions used by millions. At Public Digital she leads engagements with commercial clients including BT and Arup. Before joining Public Digital, Linda was the Global Consulting Director at Nortal where she led the establishment and global growth of Nortal’s consulting practice, advising C-Suite and Ministers worldwide.